RETURNS - what do I do if I don’t like the product I ordered?
We want you to love what you ordered, but if something isn't right, let us know. Items you don't like can be returned within 14 days of delivery. Email us to let us know what you are returning and we'll send you our return information.
THE FOLLOWING ITEMS CAN'T BE RETURNED OR EXCHANGED
Because of the nature of these items, unless they arrive damaged or defective, we cannot accept returns for custom or personalised orders or downloads. For reasons of hygiene, items such as ear plugs and apitos can only be returned in their original sealed packaging.
CONDITIONS OF RETURN
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
RETURNS BY MAIL
Please be sure to send it to the following address (our warehouse):
Kalango GmbH
Fraundorf 9
84335 Mitterskirchen
Germany
Follow the below instructions to package your return when sending it back to us:
Contact us via our contact form and notify us about the returning shipment.
Pack and seal your return securely, in the original packaging, if possible.
Affix your return shipping label to the packaging. Make sure no other tracking labels are shown.
REFUNDS OF RETURNED ITEMS
We will carry out a reimbursement using the same means of payment as you used for the initial transaction; We may withhold reimbursement until we have received the goods back.
If you return a product for any other reason, we will examine the item and notify you of your refund via email within a reasonable period. Refunds will be processed within 7 days after they have been received back in our warehouse and their condition has been verified.
All refunds, including product(s) received as a gift, will be made to the original form of payment.